Privacy Policy | WinCraft

1. Introduction
   This Privacy Policy aims to explain in detail how wincraft-casino.net collects, manages, stores, and protects personal data obtained during your use of the website. The data processing practices of the service provider comply with the General Data Protection Regulation (GDPR – 2016/679/EU) of the European Union, as well as relevant national and international regulations.
   By using the website, registering, or participating in any promotion or service, the user automatically accepts the terms of this Privacy Policy.
2. Data Controller
   Name of the data controller: Casiworx N.V.
   Registered address: Groot Kwartierweg 10, Curaçao
   Company registration number: 163922
   Email: [email protected]
   The data controller is responsible for the lawful processing of all collected and stored data.
3. What Data Do We Collect?
   Depending on how you use our services, wincraft-casino.net may collect the following personal data:
   Full name
   Date of birth
   Address and country
   Email address
   Phone number (if provided)
   IP address, browser type, device ID
   Deposit and withdrawal information
   KYC documents (ID, utility bill, etc.)
   Gaming activity, participation in promotions
   Customer support communications
4. Purpose of Data Processing
   We use the collected data for the following purposes:
   Creating, managing, and identifying user accounts
   Processing deposit and withdrawal transactions
   Providing promotions and bonuses
   Customer support and complaint management
   Compliance with legal obligations (KYC, AML)
   Fraud prevention and security audits
   Game statistics and system usage analysis
   Marketing communication (optional)
5. Data Retention Period
   We only retain your personal data for as long as it is legally or administratively required:
   Account data: during the active account period
   Payout data: at least 7 years
   KYC documents: at least 5 years
   Customer service records: up to 2 years
   Cookie data: up to 12 months
   Expired data is automatically deleted or anonymized.
6. Data Sharing With Third Parties
   Your data may be shared with third parties in the following cases:
   Payment providers: banks, crypto processors
   KYC partners: for identity verification
   IT security system operators
   Legal authorities upon official request
   All our partners are bound by contractual GDPR compliance obligations.
7. User Rights
   Under the GDPR, users have the following rights:
   Right of access – find out what data we store about you
   Right to rectification – request correction of incorrect data
   Right to erasure (“right to be forgotten”) – under certain conditions
   Right to data portability – request the transfer of your data to another provider
   Right to object – to certain types of data processing
   Right to restriction – request temporary suspension of data processing
   You can submit your requests to [email protected]. We respond within 30 days to all inquiries.
8. Use of Cookies
   Our website uses cookies for functionality, analytics, and promotional purposes.
   Types of cookies:
   Necessary cookies – essential for basic website functions
   Analytical cookies – to analyze traffic and usage
   Marketing cookies – for personalized offers and retargeting campaigns
   You can set cookie preferences on your first visit. Cookies can be deleted at any time from your browser.
9. Protection of Minors
   wincraft-casino.net services are only available to individuals aged 18 and over. We conduct age verification before registration and withdrawals.
   Recommended for parents:
   Content filtering software (e.g. Qustodio, NetNanny)
   User account restrictions at the device level
   Open communication and supervision of internet activity
10. Data Security
    WinCraftCasino takes all necessary technical and organizational measures to protect your data:
    SSL/TLS encryption for all data traffic
    Firewalls, DDoS protection, regular security audits
    Access control: only authorized personnel handle data
    Data backup and recovery systems
    In case of data loss, unauthorized access, or system failure, authorities are immediately notified and, if necessary, users as well.
11. Legal Remedies
    If you believe your data has been misused, you have the right to:
    Contact us in writing first
    If the response is unsatisfactory, escalate to the Curaçao Data Protection Authority
    Ultimately, you may initiate legal proceedings
    All complaints and inquiries are handled confidentially.
12. Contact
    For questions, requests, or complaints, contact us at:
    Email: [email protected]
    Live chat: 24/7 customer support
    Data protection officer: available upon written request